Enjoy Piece of Mind with Healthcare
IT Support Plans by Industry Experts
Your practice depends on technology every single day. When something goes wrong, we are here. BlueBird’s healthcare iT support plans are built exclusively for healthcare, with real specialists who understand your environment, your software, and what is at stake for your patients.
Who Does You Call When Technology Fails?
Think about the last time something went wrong with your technology. Who did you call? For most healthcare practices the answer is not an IT department. Do the statements below sound familiar?
It is a staff member who is good with computers.
It is a computer literate relative who helps out.
It is someone a colleague referred who comes in when things go wrong.
That works until it does not. What happens when they are on vacation? At another client? Unavailable? In a healthcare practice there is no time to wait. When your systems go down your team cannot book appointments, access patient records, process prescriptions, or deliver the care your patients came in for. Every minute of downtime has a direct impact on your patients and your practice.
BlueBird iT gives your practice something completely different.
A fully staffed team of healthcare IT specialists who know your EMR, understand why a frozen dispensing system at a pharmacy counter cannot wait, and recognize that a crashed workstation in an exam room affects real patients. When you call, someone picks up. When you need someone onsite, someone shows up. A real team dedicated exclusively to healthcare, there for you every single day for one predictable monthly cost.
Every practice is different and every support need is unique. Whether you want full coverage, on demand help, or specific services to complement what you already have, BlueBird iT has the healthcare IT support plans to fit your needs.
Monthly Support Plans
One Plan. One Monthly Fee. Everything Your Practice Needs.
When it comes to Healthcare IT support plans, over 99% of our clients choose the Monthly Support Plan. It is easy to understand why.
One fixed monthly fee. No surprises.
Unlimited help desk support. No time blocks. No per-incident charges.
A full team of healthcare IT specialists in your corner every single day.
What makes this model genuinely different is the alignment it creates. Because your plan includes unlimited support, our business runs best when your practice runs without problems. Every issue we catch early is time saved for your team and a problem your patients never feel. We monitor, we maintain, and we act before things break because that is what makes our model work. When your practice is healthy, we are doing our job. That is what our clients feel every single day and why they stay.
What Your Monthly Support Plan Includes
Your monthly plan is not a basic help desk subscription. It is a complete healthcare IT support package covering everything your practice needs to stay secure, connected, and running without interruption. Here is what is included.
Unlimited Help Desk Support
No Time Blocks. No Per-Incident Fees.
Call, email, or submit a ticket any time. Our healthcare IT specialists pick up and resolve your issue without a clock running in the background.
Flat Fee Onsite Support
One Clear Fee. No Matter How Long We Stay.
When a visit is needed you pay one clear flat fee regardless of how long the technician stays. Your team gets the time they need and your budget stays predictable.
Cybersecurity
Healthcare-Grade Protection Built In.
Layered endpoint protection, email filtering, managed firewall, and staff awareness training keep your systems and patient data protected around the clock.
Network Support
Managed, Monitored, and Always Running.
We manage your wired and wireless infrastructure, monitor performance continuously, and deal with your ISP directly when the problem is on their end.
Proactive Monitoring
We Catch Problems Before You Feel Them.
Around the clock monitoring detects issues before they become outages. Patches and maintenance happen in the background so your team rarely feels the disruption.
Always a Real Person
Call Us. We Pick Up.
During business hours and after hours through our callback service, you always reach a healthcare IT specialist who knows your environment and can actually help.
Your Dedicated Client Services Manager
Your Single Point of Contact. Always in Your Corner.
Every client on a Monthly Support Plan has a dedicated Client Services Manager. This is your person at BlueBird iT. They know your practice, your history, and your team. When you have a question that is not a technical issue but still needs an answer, your Client Services Manager is who you reach out to. When you want to understand what is happening in your environment, they walk you through it. When something is not feeling right, they make it right.
This is not a ticket system. This is a relationship. Your Client Services Manager is there to make sure you always feel informed, supported, and confident that your practice is in good hands.
Pay As You Go Healthcare IT Support Plans
Not every practice is at the same stage and we respect that. If you prefer to call only when something goes wrong and pay for what you use, Pay As You Go is one of our healthcare IT support plans designed for exactly that. You reach our team, we resolve the issue, and you are billed at a clear hourly rate for the time spent. No monthly fee, no contract, and no minimum commitment.
You still get the same healthcare IT specialists who understand your clinical environment. The difference is that support is reactive rather than proactive. Issues are resolved when they come up rather than caught before they affect your team.
For practices that are growing, evaluating their options, or simply not ready for a monthly commitment, Pay As You Go is a practical place to start. Many of our monthly support clients began this way before making the switch.
A La Carte Monthly IT Support Plans
Pick What You Need. Leave What You Don’t.
Some healthcare organizations already have an in-house IT staff or team but need specialist coverage for specific areas. With BlueBird iT a la carte healthcare IT support plans you choose only the services your organization actually needs. Common choices include cybersecurity monitoring, managed network support, and dedicated backup and disaster recovery planning. Each service is scoped precisely to what you need with nothing added that does not serve a purpose.
From Solo Practice to Multi-Site Organization.
Your Team Plus Ours. On the Ground When It Counts.
Co-managed healthcare IT support plans are designed for organizations that have an internal IT person or small team but need a dependable healthcare IT specialist alongside them. Whether that means after hours coverage, escalation support on complex issues, or access to specialized healthcare IT knowledge your team does not have, BlueBird iT fills those gaps without stepping on what your team already does well.
For clinics that need a dedicated presence on the ground, BlueBird iT also provides staff augmentation as part of our healthcare IT support plans. We place one of our healthcare IT specialists at your location one or more days a week, giving your team a familiar face who knows your environment, your systems, and your workflows. No onboarding every time something goes wrong. Just a dependable person who shows up and gets things done.
We sit down with you, understand your environment and your existing resources, and build something that actually fits.
Not Sure Which Plan Is Right for Your Practice?
Talk to one of our healthcare IT specialists. We will listen to how your practice runs and help you figure out which one of our healthcare IT support plans actually fits your needs. No pressure and no obligation. Just a straight conversation.
Want to talk it through with someone who understands healthcare? Call us at888.930.9933
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Have questions? Visit our FAQ.