Explore Healthcare IT Jobs at BlueBird iT
We are looking for motivated, skilled individuals who are ready to take on rewarding healthcare IT jobs that make a real difference. If you are great at solving problems, customer centric, and eager to grow, BlueBird iT offers the opportunity to build a meaningful career supporting clinics, pharmacies, dental practices, and healthcare providers across Canada.
Help Us Make a Difference!
BlueBird is a fast growing managed IT services provider that specializes in healthcare IT. We support clinics, pharmacies, dental practices, and nurse practitioner clinics across Canada with IT support that keeps care moving.
For motivated individuals, our growth means hands on opportunities to learn new technologies, work with many kinds of healthcare organizations, and build a long term career inside a healthcare focused MSP. Our healthcare IT jobs range from help desk and field support to client services, operations, quality assurance, project coordination, and administration.
“Working here feels like being part of a big, energetic family where there’s always something new and exciting on the horizon. We’re all about tackling challenges head-on and growing professionally in a fast-paced environment—perfect for anyone eager to make a significant impact in the healthcare sector. It’s incredibly rewarding to provide IT support to Canadian healthcare providers and hospitals, knowing our work directly contributes to the wellbeing of our communities.”
Open Healthcare IT Jobs & Opportunities
As a growing healthcare focused MSP, we are constantly looking to expand our team. If you do not see a position available right now that fits your skills, you can still send us your resume so we can consider you for future roles supporting clinics, pharmacies, dental practices, and other healthcare providers.
To apply for a position, review the current openings below, then complete the Job Application Form. You can also email your resume and a short introduction to jobs@bluebirdinc.com.
IT Client Services Account Manager - Toronto
Location: BlueBird iT Head Quarters, North York, ON
About the Position
We are looking for a personable and detail-oriented professional to join our team as an IT Client
Services Account Manager. At BlueBird IT Solutions, this role focuses on nurturing strong
relationships with our existing clients, consulting with them regularly to understand their business
goals, anticipate their IT needs, and ensure services are delivered with care and consistency. Acting
as a trusted advisor, the Account Manager does not provide technical support directly but stays
closely connected to each client’s experience, coordinating with internal teams to deliver thoughtful
and responsive service.
There is also a sales component to this role. The Account Manager is expected to identify
opportunities that align with the client’s needs and growth plans, offering solutions that add value
and build trust. Recommendations are always made with the client’s best interests in mind,
reinforcing BlueBird IT’s commitment to long-term partnerships built on service, integrity, and
results.
Key Responsibilities
Client Relationship Ownership
- Serve as the primary point of contact for assigned clients once onboarding or installation has
been completed. - Establish strong, ongoing relationships through regular check-ins and clear communication.
- Ensure clients know how to access support, who to contact for specific requests, and what
services are available to them. - Act as a trusted advisor by understanding the client’s business goals and aligning IT services to
support those goals.
Service Experience & Value Communication
- Monitor service delivery to ensure all client needs are met consistently and exceed
expectations. - Follow up after onsite visits to confirm satisfaction and identify any remaining needs or
concerns. - Proactively provide clients with regular summaries of services rendered, helping them
understand the value and purpose behind each engagement. - Educate clients on BlueBird IT Solutions’ offerings and guide them to adopt services or
products that align with best practices and standards.
Request Management & Solution Coordination
- Manage new requests for services or hardware, ensuring timely and accurate responses.
- Collaborate with internal teams including Project Managers and the Deployment Services
Manager to coordinate installations, onsite visits, and repairs. - Review existing services and product usage regularly and advise clients when updates or
changes are recommended to maintain optimal performance and compliance.
Client Advocacy & Issue Resolution
- Respond to client concerns with urgency, ensuring proper action is taken to resolve issues to
their satisfaction. - Document all interactions and outcomes to ensure transparency and accountability.
Continuously seek feedback and adjust engagement strategies to enhance the client
experience.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a
related field - Minimum of 3 years of experience in client-facing roles within IT services, including help desk,
customer service, or account management - Strong understanding of IT infrastructure, managed services, and cloud-based solutions
- Familiarity with PSA platforms, ticketing systems, or CRM tools (such as ConnectWise, Halo PSA,
or similar) - Excellent verbal and written communication skills, with the ability to explain technical concepts
clearly to non-technical audiences - Strong organizational and time management skills with attention to detail
- Professional, outgoing, and service-oriented personality with a collaborative mindset
- Ability to build and maintain trust with clients while managing multiple priorities in a fast-paced
environment - A proactive approach to problem-solving and a strong sense of accountability
Desirable Qualifications
- Bilingual or multilingual skills (e.g., English and French).
Ability to commute or relocate to the required location (e.g., North York, ON)
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team,
we invite you to apply through:
- Complete our online application
- Send us you resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
IT Network, Systems and Applications Specialist - Toronto
Location: BlueBird iT Head Quarters, North York, ON
About the Position
The ideal candidate will have a wide range of experience with different systems, with a specialty in applications and a passion for learning new technologies, solving complex technical problems and helping clients get the most out of their IT. As an IT Network Systems and Applications Specialist, you will interact with clients and various team members to help design, manage and troubleshoot their IT systems, as well as serve as an escalation point for technicians.
What you’ll be doing
- Collaborate with cross-functional teams to gather requirements and design solutions.
- Write and maintain shell scripts for automation and system administration tasks.
- Troubleshoot and resolve issues related to operating systems, networks, and applications.
- Migration of P2V and V2V along with upgrades of Physical and Virtual servers.
- Configure and manage cloud infrastructure on AWS and Azure, including deployment, monitoring, and optimization.
- Configure and maintain virtualization platforms like VMWare and Hyper-V.
- Set up and manage Firewalls and VPNs for secure access to internal systems
- Provide technical support to end-users.
- Conduct risk assessment, required controls definition, control procedure appropriateness, vulnerability assessments and any other relevant areas.
- Contribute to the definition, development, and oversight of a global security management strategy and framework.
Required Qualifications
- MSP IT: 3 years
- Help Desk Tier 3 Support: 4 years
- A college degree in Computer Science, and/or Network Administration, SystemAdministration or equivalent studies.
- Strong knowledge of DevOps principles and practices.
- Proficiency in shell scripting for automation and system administration tasks
- Very strong understanding of Windows Servers and their roles (AD roles, AD Users and Groups, AD GPO’s).
- Very strong understanding of cloud computing platforms, AWS, and Azure.
- Very strong understanding of virtualization technologies like VMWare and Hyper-V.
- Migration of P2V and V2V along with upgrades of Physical and Virtual servers.
- Ability to configure and manage Firewalls and VPN connections for secure access.
- Very strong understanding of Microsoft 365 across platform.
- Experienced in Security best practices.
- Experienced in Setup and Deployment of Firewalls, FortiGate, Cisco others.
- Ability to communicate effectively at a technical level explaining concepts/solutions as well at an end user level so they fully understand the issues being addressed.
- Excellent communication and interpersonal skills.
- Fluency in English (verbal and written) with strong documentation abilities.
- Strong multitasking, organizational, and problem-solving skills.
- A readiness to learn, take responsibility, and maintain professionalism.
- Access to a reliable vehicle, a clean driving record, and a valid Ontario driver’s license.
Certifications
Required
- Microsoft Certified: Modern Desktop Administrator Associate:
- Microsoft Certified: Azure Fundamentals:
- Microsoft Certified: Azure Administrator Associate:
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- CCNA
Considered an asset
- Cisco Certified Network Associate (CCNA)
- VMware Certified Advanced Professional (VCAP)
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Windows Virtual Desktop Specialty
- Microsoft Certified: Windows Server:
- VMware Certified Professional (VCP)
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team,
we invite you to apply through:
- Complete our online application
- Send us you resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
Network Operations Centre (NOC) Analyst - Toronto
Location: BlueBird iT Head Quarters, North York, ON
About the Position
As a NOC Analyst, you will be a critical part of our Proactive Department, responsible for monitoring, analyzing, and maintaining our clients’ network infrastructure to ensure high availability, performance, and security. You will work closely with our internal teams to proactively address issues, respond to alerts, and ensure the optimal health of IT environments—particularly those used in healthcare delivery.
What you’ll be doing
- Monitor network and infrastructure performance using tools like Auvik and N-central
- Respond to system alerts and incidents, ensuring timely resolution or escalation as needed
- Conduct root cause analysis and apply preventive measures to reduce future incidents
- Manage and maintain Fortinet security appliances, including FortiGate, FortiAnalyzer, and FortiManager
- Support and troubleshoot Ubiquiti network devices (e.g., UniFi, EdgeMAX)
- Monitor server health: CPU, memory, disk usage, and security alerts
- Utilize SNMP and other protocols to ensure accurate system status tracking
- Maintain accurate and up-to-date IT documentation, especially using Microsoft Visio
- Use ConnectWise and/or Halo for ticketing, incident management, and documentation
- Collaborate with the service desk and escalation teams for complex issue resolution
- Ensure compliance with internal security policies and healthcare-related data protection standards
Required Skills & Qualifications
- NOC: 3 years
- MSP IT: 4 years
- A college degree in Computer Science, and/or Network Administration, SystemAdministration or equivalent studies.
- Hands-on experience with Fortinet products (FortiGate, FortiAnalyzer, FortiManager)
- Experience with Ubiquiti network hardware (UniFi, EdgeMAX)
- Proficiency in network monitoring tools: Auvik and N-central
- Strong knowledge of SNMP and system monitoring protocols
- Experience in server health monitoring (disk, CPU, memory, security alerts)
- Proficient with Microsoft Visio for network diagrams and documentation
- Experience using ConnectWise and/or Halo for ticket/incident tracking
- Valid CCNA certification
- Solid understanding of network security fundamentals.
- Excellent communication and interpersonal skills.
- Fluency in English (verbal and written) with strong documentation abilities.
- Strong multitasking, organizational, and problem-solving skills.
- A readiness to learn, take responsibility, and maintain professionalism.
- Access to a reliable vehicle, a clean driving record, and a valid Ontario driver’s license.
Certifications
Required
- CCNA
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team,
we invite you to apply through:
- Complete our online application
- Send us you resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
Tier 3 Help Desk Analyst - Toronto
Location: BlueBird iT Head Quarters, North York, ON
About the Position
- Are you the kind of person who as a kid took apart computers to see how they work?
- Do you like solving complex technical problems?
- Does helping people make you feel great?
If you answered yes to all the above, we want to talk to you!
We’re seeking a highly skilled IT professional for a critical Tier 3 Tech Support Analyst role. This
dynamic position is ideal for those who excel in fast-paced environments and are adept at solving
complex technical issues. The role involves advanced troubleshooting, resolving escalated help
desk tickets, and providing expert guidance to lower-tier support staff. This position offers
significant exposure to cutting-edge technologies and continuous learning opportunities.
Key Responsibilities
Incident Management:
- Handle severity 1 emergency situations and complex server and firewall issues.
- Manage escalations to Tier 3 Help Desk from lower-level support analysts.
- Maintain communication with clients regarding incident progress, upcoming changes,
outages, or solutions.
Technical Leadership:
- Lead migrations of IT systems to the cloud.
- Design and oversee IT architecture for complex setups in collaboration with the sales team.
- Be the lead technical analyst for VIP clients, swiftly identifying and resolving issues.
System Administration:
- Configure, deploy, and maintain systems on Azure and O365.
- Handle complex issues and setups using Active Directory.
- Document all changes to client environments, striving to maintain industry best practices.
Collaboration and Support:
- Assist the technical support team with escalations and provide guidance as needed.
- Participate in R&D projects as directed by the CTO.
- Work with project leads and managers to ensure successful project deployments.Support the project management and sales teams in creating IT proposals and plans for
client equipment and services. - Serve as an escalation point for junior technicians, mentoring and teaching them to develop their
skills
Continuous Improvement:
- Strive to understand and improve IT infrastructure, helping to build standards to enhance
client reliability and maintainability. - Identify potential sales opportunities based on client interactions and support the sales
team as an IT Solutions Architect.
Documentation and Reporting:
- Document all work performed and submit accurate timesheets.
- Create and maintain a knowledge base for internal and client use.
- Provide training to junior technicians and clients on IT systems and best practices.
Required Qualifications
- 4 years of experience in IT help desk or technical support roles.
A college degree in Computer Science, and/or Network Administration, System - Administration or equivalent studies.
- Excellent communication and interpersonal skills.
- Fluency in English (verbal and written) with strong documentation abilities.
- Strong multitasking, organizational, and problem-solving skills.
- A readiness to learn, take responsibility, and maintain professionalism.
- Access to a reliable vehicle, a clean driving record, and a valid Ontario driver’s license.
Technical Qualifications
- Extensive experience managing, configuring, and deploying:
- Microsoft Windows Server 2012+, Microsoft Exchange Server 2013+, Microsoft SQL Server 2012+, Microsoft SharePoint 2013+, Microsoft Hyper-V 2012+, Office 365, Citrix XenApp (7+) and NetScaler (10+), VMware vSphere 6.0+, Cisco switches, routers, and firewalls, Network monitoring systems (SNMP, syslog, NetFlow), Remote control software (LogMeIn, ConnectWise Automate, Remote Desktop), Backup software (Veeam, Datto, WSB, etc.), RAID and general RAID knowledge, SAN and NAS devices (iSCSI, NFS configuration), VoIP systems (FreePBX, Asterisk, Cisco UC)
- Strong understanding of routing, VLAN, and VPN technologies.
- Scripting ability, preferably in PowerShell.
Desirable Qualifications
Candidates with the following additional qualifications will be highly regarded: experience or
knowledge of FortiGate and Ubiquity firewalls, ConnectWise or other ticketing systems, N-central,
and MS 365 Administration
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team, we
invite you to apply through:
- our online application form
- by sending your resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
Tier 2 Help Desk Analyst - Toronto
Location: BlueBird iT Head Quarters, North York, ON
About the Position
- Are you the kind of person who as a kid took apart computers to see how they work?
- Are you in IT because you love technology and not because you are looking for a career?
- Does helping people make you feel great?
If you answered yes to all the above, we want to talk to you!
We’re seeking a highly skilled IT professional for a critical Tier 2 Tech Support Analyst role.
Our help desk team is the heart of the company! You are called to provide IT support to our health care professionals requests coming in via email, phone, or our client portal. We strive to take the worry out of our clients so they can provide the best care to what matters the most, their patients!
Beyond having good technical knowledge, we are looking for team members who can communicate effectively, understand the client’s problem, and explain its solution. Uncompromising client focus is what had made the company successful and is required from all our staff!
Key Responsibilities
- Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority
- Provide first level contact and convey resolutions to customer issues
- Assist Tier 1 technician escalations
- Properly escalate unresolved queries to the next level of support
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Follow up with customers to ensure issue has been resolved.
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper ticket recording, documentation and closure
- Recommended procedure modifications or improvements as needed
- Field work and travel in the GTA may be required
Requirements
- Minimum 4 years proven working experience in IT help desk / technical support role
- ITIL v3 Foundation, A+ certification, Network+, or Sec+
- Education: College degree in Computer Science
- Good interpersonal and communication skills are extremely important in this role
- Strong documentation skills, excellent verbal and written communication
- Fluent in written and spoken English
- The ability to multitask and have strong organization skills
- Problem resolution skills
- Willing and open to learn new skills
- Take ownership of responsibilities
- Exemplary attendance and punctuality
- Clean driving record & valid Ontario driving license
Technical Knowledge
- Strong network setup/troubleshooting skills
- Understanding in Routing and Switching protocols
- Connectivity troubleshooting (wired & wireless)
- Ability to setup/troubleshoot firewalls, routers, switches, and modems
- Experience configuring both Windows and Mac computers
- Operating system support (Windows 7 through 10, Mac OS )
- Printer setup and support
- Experience configuring/troubleshooting servers
- The following are not required but considered a plus
- Experience using Fortinet, Ubiquity firewalls/products
- Knowledge of EMR applications
- ConnectWise Ticketing System
- Using remote managements tools (screen connect etc)
- Networking certification an asset
Desirable Qualifications
Candidates with the following additional qualifications will be highly regarded: experience or
knowledge of FortiGate and Ubiquity firewalls, HALO or other ticketing systems, N-central,
and MS 365 Administration
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team, we
invite you to apply through:
- our online application form
- by sending your resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
Field Technical Support Analyst / Hybrid – Toronto
Location: BlueBird iT Head Quarters, North York, ON
About the Position
- Are you the kind of person who as a kid took apart computers to see how they work?
- Does helping people make you feel great?
- Do you enjoy a varied work week, balancing help desk duties with fieldwork?
If you answered yes to all the above, we want to talk to you!
We’re seeking a versatile IT professional for a vital hybrid role that combines on-site technical
support with help desk operations. This dynamic position is perfect for those who thrive in fastpaced environments, offering a mix of direct client service and remote troubleshooting, providing
extensive exposure and ongoing learning opportunities.
Key Responsibilities for Field Work Assignments
Setup and Configuration:
- Handle basic to advanced setup and configuration of network equipment, including modems, routers, and switches.
- Install and configure hardware in a networked environment, ensuring optimal performance and connectivity.
Client Onboarding and Troubleshooting:
- Follow a structured work plan for onboarding new clients and troubleshooting incidents onsite.
- Perform on-site repairs, installations, and client onboarding processes, ensuring minimal disruption to client operations.
- Collaborate with other team members and departments to ensure seamless service delivery.
Documentation and Reporting:
- Accurately and promptly document actions and solutions in our CRM system.
- Provide detailed reports on the work performed and any issues encountered, ensuring transparency and clear communication.
Client Communication and Management:
- Communicate effectively with clients before, during, and after the installation process, explaining the work plan and the results.
- Manage client expectations, ensuring a high level of customer satisfaction and maintaining professionalism at all times.
Maintenance and Cleanliness:
- Maintain a clean and organized work area, both during and after the completion of projects.
- Ensure all tools and equipment are properly maintained and stored.
Key Responsibilities for Help Desk
Provide Prompt and Efficient Support:
- Deliver timely and effective help desk support when needed, ensuring minimal disruption to clients’ operations.
- Address client inquiries and technical issues promptly, maintaining a high standard of customer service.
Structured Call Flow:
- Follow our structured call flow process to quickly identify, resolve, or escalate issues.
- Ensure each step of the call flow is adhered to, providing consistency and reliability in support services.
Active Communication:
- Stay actively engaged with all BlueBird IT Solutions Inc. communication channels, including phone, email, and chat.
- Respond to client and team communications promptly, ensuring clear and effective information exchange.
Flexible Ticket Management:
- Manage support tickets efficiently, including the ability to reassign tickets efficiently, including the ability to reassign tickets during transitions between field and help desk roles.
- Prioritize and handle multiple tickets simultaneously, ensuring timely resolution and client satisfaction.
- Document all actions and resolutions in the ticketing system accurately and in real time.
Collaboration:
- Work closely with other team members to share knowledge and support complex issues.
- Collaborate with field services and help desk teams to ensure seamless transition and follow-up on client issues.
Required Qualifications
- 4 years of experience in IT help desk or technical support roles.
- A college degree in Computer Science, and/or Network Administration, System Administration or equivalent studies.
- Solid knowledge in networking, including setup, configuration, and troubleshooting of modems, routers, and switches.
- Excellent communication and interpersonal skills.
- Fluency in English (verbal and written) with strong documentation abilities.
- Strong multitasking, organizational, and problem-solving skills.
- A readiness to learn, take responsibility, and maintain professionalism.
- Access to a reliable vehicle, a clean driving record, and a valid Ontario driver’s license.
Desirable Qualifications
Candidates with the following additional qualifications will be highly regarded: experience or knowledge of FortiGate and Ubiquity firewalls, ConnectWise or other ticketing systems, N-central, and MS 365 Administration
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team, we
invite you to apply through:
- our online application form
- by sending your resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
Field Technical Support Analyst / Hybrid – Montreal
Location: Montreal, Remote
About the Position
- Are you the kind of person who as a kid took apart computers to see how they work?
- Does helping people make you feel great?
- Do you enjoy a varied work week, balancing help desk duties with fieldwork?
If you answered yes to all the above, we want to talk to you!
We’re seeking a versatile IT professional for a vital hybrid role that combines on-site technical
support with help desk operations. This dynamic position is perfect for those who thrive in fastpaced environments, offering a mix of direct client service and remote troubleshooting, providing
extensive exposure and ongoing learning opportunities.
Key Responsibilities for Field Work Assignments
Setup and Configuration:
- Handle basic to advanced setup and configuration of network equipment, including modems, routers, and switches.
- Install and configure hardware in a networked environment, ensuring optimal performance and connectivity.
Client Onboarding and Troubleshooting:
- Follow a structured work plan for onboarding new clients and troubleshooting incidents onsite.
- Perform on-site repairs, installations, and client onboarding processes, ensuring minimal disruption to client operations.
- Collaborate with other team members and departments to ensure seamless service delivery.
Documentation and Reporting:
- Accurately and promptly document actions and solutions in our CRM system.
- Provide detailed reports on the work performed and any issues encountered, ensuring transparency and clear communication.
Client Communication and Management:
- Communicate effectively with clients before, during, and after the installation process, explaining the work plan and the results.
- Manage client expectations, ensuring a high level of customer satisfaction and maintaining professionalism at all times.
Maintenance and Cleanliness:
- Maintain a clean and organized work area, both during and after the completion of projects.
- Ensure all tools and equipment are properly maintained and stored.
Key Responsibilities for Help Desk
Provide Prompt and Efficient Support:
- Deliver timely and effective help desk support when needed, ensuring minimal disruption to clients’ operations.
- Address client inquiries and technical issues promptly, maintaining a high standard of customer service.
Structured Call Flow:
- Follow our structured call flow process to quickly identify, resolve, or escalate issues.
- Ensure each step of the call flow is adhered to, providing consistency and reliability in support services.
Active Communication:
- Stay actively engaged with all BlueBird IT Solutions Inc. communication channels, including phone, email, and chat.
- Respond to client and team communications promptly, ensuring clear and effective information exchange.
Flexible Ticket Management:
- Manage support tickets efficiently, including the ability to reassign tickets efficiently, including the ability to reassign tickets during transitions between field and help desk roles.
- Prioritize and handle multiple tickets simultaneously, ensuring timely resolution and client satisfaction.
- Document all actions and resolutions in the ticketing system accurately and in real time.
Collaboration:
- Work closely with other team members to share knowledge and support complex issues.
- Collaborate with field services and help desk teams to ensure seamless transition and follow-up on client issues.
Required Qualifications
- 4 years of experience in IT help desk or technical support roles.
- A college degree in Computer Science, and/or Network Administration, System Administration or equivalent studies.
- Solid knowledge in networking, including setup, configuration, and troubleshooting of modems, routers, and switches.
- Excellent communication and interpersonal skills.
- Fluency in English (verbal and written) with strong documentation abilities.
- Strong multitasking, organizational, and problem-solving skills.
- A readiness to learn, take responsibility, and maintain professionalism.
- Access to a reliable vehicle, a clean driving record, and a valid Ontario driver’s license.
Desirable Qualifications
Candidates with the following additional qualifications will be highly regarded: experience or knowledge of FortiGate and Ubiquity firewalls, ConnectWise or other ticketing systems, N-central, and MS 365 Administration
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team, we
invite you to apply through:
- our online application form
- by sending your resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
Field Technical Support Analyst / Hybrid – Vancouver
Location: Vancouver, Remote
About the Position
- Are you the kind of person who as a kid took apart computers to see how they work?
- Does helping people make you feel great?
- Do you enjoy a varied work week, balancing help desk duties with fieldwork?
If you answered yes to all the above, we want to talk to you!
We’re seeking a versatile IT professional for a vital hybrid role that combines on-site technical
support with help desk operations. This dynamic position is perfect for those who thrive in fastpaced environments, offering a mix of direct client service and remote troubleshooting, providing
extensive exposure and ongoing learning opportunities.
Key Responsibilities for Field Work Assignments
Setup and Configuration:
- Handle basic to advanced setup and configuration of network equipment, including modems, routers, and switches.
- Install and configure hardware in a networked environment, ensuring optimal performance and connectivity.
Client Onboarding and Troubleshooting:
- Follow a structured work plan for onboarding new clients and troubleshooting incidents onsite.
- Perform on-site repairs, installations, and client onboarding processes, ensuring minimal disruption to client operations.
- Collaborate with other team members and departments to ensure seamless service delivery.
Documentation and Reporting:
- Accurately and promptly document actions and solutions in our CRM system.
- Provide detailed reports on the work performed and any issues encountered, ensuring transparency and clear communication.
Client Communication and Management:
- Communicate effectively with clients before, during, and after the installation process, explaining the work plan and the results.
- Manage client expectations, ensuring a high level of customer satisfaction and maintaining professionalism at all times.
Maintenance and Cleanliness:
- Maintain a clean and organized work area, both during and after the completion of projects.
- Ensure all tools and equipment are properly maintained and stored.
Key Responsibilities for Help Desk
Provide Prompt and Efficient Support:
- Deliver timely and effective help desk support when needed, ensuring minimal disruption to clients’ operations.
- Address client inquiries and technical issues promptly, maintaining a high standard of customer service.
Structured Call Flow:
- Follow our structured call flow process to quickly identify, resolve, or escalate issues.
- Ensure each step of the call flow is adhered to, providing consistency and reliability in support services.
Active Communication:
- Stay actively engaged with all BlueBird IT Solutions Inc. communication channels, including phone, email, and chat.
- Respond to client and team communications promptly, ensuring clear and effective information exchange.
Flexible Ticket Management:
- Manage support tickets efficiently, including the ability to reassign tickets efficiently, including the ability to reassign tickets during transitions between field and help desk roles.
- Prioritize and handle multiple tickets simultaneously, ensuring timely resolution and client satisfaction.
- Document all actions and resolutions in the ticketing system accurately and in real time.
Collaboration:
- Work closely with other team members to share knowledge and support complex issues.
- Collaborate with field services and help desk teams to ensure seamless transition and follow-up on client issues.
Required Qualifications
- 4 years of experience in IT help desk or technical support roles.
- A college degree in Computer Science, and/or Network Administration, System Administration or equivalent studies.
- Solid knowledge in networking, including setup, configuration, and troubleshooting of modems, routers, and switches.
- Excellent communication and interpersonal skills.
- Fluency in English (verbal and written) with strong documentation abilities.
- Strong multitasking, organizational, and problem-solving skills.
- A readiness to learn, take responsibility, and maintain professionalism.
- Access to a reliable vehicle, a clean driving record, and a valid Ontario driver’s license.
Desirable Qualifications
Candidates with the following additional qualifications will be highly regarded: experience or knowledge of FortiGate and Ubiquity firewalls, ConnectWise or other ticketing systems, N-central, and MS 365 Administration
Note: This list is not exhaustive, and additional duties may be required to fulfill the purpose of the job
How to Apply
If you are interested in this opportunity and believe you meet the qualifications to join our team, we
invite you to apply through:
- our online application form
- by sending your resume via email to jobs@bluebirdinc.com
Please indicate the position you are applying for in the subject line. We look forward to reviewing
your application and potentially welcoming you to the BlueBird IT Solutions Inc. team!
Perks & Benefits
At the BlueBird, we ensure that the physical, financial, and emotional well-being needs of our team members are well taken care of. We know that the better we equip our team to succeed in our careers and in our lives, the more energy and intensity we can bring to our day-to-day work.
Health Care
Vision and Dental
Competitive Salary
Gym Membership
Career Growth Opportunities
Performance Incentives
Profit Sharing
Birthday Cake
Technology Certification Programs
Recognized as a Great Place to Work
BlueBird iT is part of the WELLSTAR family of companies, a WELL Health Technologies company, certified as a Great Place to Work and recognized as one of Canada’s Best Workplaces for Women in 2026. These independent recognitions reflect our genuine commitment to building a supportive, inclusive, and rewarding environment for every member of our team. Click here to learn more about out workplace certification and recognition!
Life Inside Our Office
You will find that our core values drive everything we do. We believe in client-centric service, understanding our customers’ needs to deliver excellent service every time.
Proactive leadership is encouraged, with every team member empowered to take initiative. We thrive on innovative excellence, constantly seeking ways to improve and offering cutting-edge solutions. Reliability and trustworthiness are the foundation of our relationships, as we are committed to being dependable in every situation.
We believe in excellence in execution, always giving our best and going the extra mile to achieve outstanding results. Teamwork and respect are at the heart of our collaborative success, and we foster an environment of growth and learning, both professionally and personally, for all our team members.”
“Working here feels like being part of a big, energetic family where there’s always something new and exciting on the horizon.
It’s incredibly rewarding to provide IT support to Canadian healthcare providers and hospitals, knowing our work directly contributes to the wellbeing of our communities.”
“It is like a family where you can ask anyone for help like a family member. The work is very versatile, you can learn new things everyday. The managers are always with us feeling strong support and value.”
“A group of dedicated technicians and support staff that share ideas, fun, laughter, and a passion for helping our clients realize their IT goals. This office is one of the best I’ve had the pleasure of working in. The dynamics are very open and supportive and is a great incubator for helping ambitious staff achieve personal and professional goals.”